Stellar Commerce LLC Fulfillment Policy
Effective Date: 09/10/2022
Thank you for choosing Stellar Commerce LLC for your Services, Integrations, one-time setup fees, data processing fees, and Marketing Retainers. Please review our fulfillment policy.
1. Services Offered:
- Stellar Commerce LLC provides a range of services, including Services, Integrations, one-time setup fees, data processing fees, and Marketing Retainers.
2. Delivery of Services:
- All services are delivered promptly upon payment confirmation. Depending on the service type, the service may be ongoing.
3. Refund Policy:
- Customers can request a refund by contacting us at darko@stellar-commerce.com or via the contact form on our website within 30 days from the date of purchase.
- Refund requests submitted after the 30-day period will not be eligible for consideration.
4. Refund Eligibility:
- Refunds will be considered under the following conditions:
- Unsatisfactory performance of the delivered services.
- Technical issues preventing the customer from using the purchased services.
- Errors or discrepancies in the billing process.
5. Refund Process:
- To initiate a refund, customers must contact us at darko@stellar-commerce.com or use the contact form on our website, providing the following details:
- Name
- Order number
- Reason for refund
- Refund requests will be processed within [X] business days from the date of receipt.
6. Exclusions:
- Refunds will not be issued for:
- Services that have already been provided and successfully utilized.
- Change of mind or no longer needing the services.
7. Contact Information:
- For any questions or concerns regarding our fulfillment policy, please contact us at darko@stellar-commerce.com.